CLOSE

< BACK TO NEWS

02 Oct 2019

Customer Experience efforts recognized by industry for exceptional customer support

Rapiscan® Systems Recognized for Excellence in Customer Service

Rapiscan® Systems Recognized for Excellence in Customer Service
Customer Experience efforts recognized by industry for exceptional customer support

TORRANCE, Calif. – October 2nd, 2019 -- Rapiscan® Systems, a leading global supplier of security inspection technology, today announced that its Customer Experience team has been recognized for excellence in service by the Customer Relationship Management Institute (CRMI) with a prestigious Certified CEM Professional (CEMPRO) Award.

Achievement of this award certifies that Rapiscan Systems has met rigorous employee-customer relationship training requirements and has demonstrated consistent efforts to exceed customer expectations.


Rapiscan Systems has also been selected as a finalist in two categories of CRMI’s 2019 eCommerce Awards, for Rapiscan’s brand-new webstore eCommerce site: store.rapiscan.com.

Rapiscan’s webstore was designed to enhance the customer journey and the convenience of mobile access. In August the eCommerce Awards announced that Rapiscan was recognized as a finalist for Best B2B eCommerce and Best Innovation in eCommerce payment.

“Our sales and customer engagement teams have made improving the customer journey a significant priority, and a mission that aligns with our core values,” said Ted Alston, Sr VP, Global Customer Experience at Rapiscan Systems. “We have made the strategic investment into initiatives that will benefit our customers, such as extra training for our Customer Experience team and an advanced eCommerce platform supporting our goal of excellence in service. Recognition from industry organizations is a testament to the hard work and dedication of this incredible team. We are very proud of these accomplishments and strive to continue improving the customer experience in the future.”  


For more information on Rapiscan® Systems, please visit us here

 

###

 

About Rapiscan Systems

Rapiscan Systems, a division of OSI Systems, Inc., is a leading global provider of security inspection solutions, with more than 100,000 products installed in over 170 countries. Rapiscan Systems has an extensive portfolio of Baggage and Parcel Inspection, Cargo and Vehicle Inspection, Hold Baggage Screening, People Screening, Trace Detection, Radiation Detection, Tray Return System and enhanced security solutions, which are supported by a global service network. The company’s state-of-the-art products, solutions and services operate in the world’s most demanding security environments, including at airports, border crossings, railway stations, seaports, government and military installations and high-risk facilities. Rapiscan Systems promotes excellence in security and efficiency, continually investing in research to develop technological advancements that address present and future threats and meet the most rigorous compliance standards worldwide.

 

For additional information:
Sarah Hooper
Account Executive
T: 01483 414751
E: shooper@mconieagency.com


Forward-Looking Statements

This press release contains forward-looking statements within the meaning of the Private Securities Litigation Reform Act of 1995, Section 27A of the Securities Act of 1933, as amended, and Section 21E of the Securities Exchange Act of 1934, as amended. Forward-looking statements relate to Rapiscan’s current expectations, beliefs, and projections concerning matters that are not historical facts. Forward-looking statements are not guarantees of future performance and involve uncertainties, risks, assumptions, and contingencies, many of which are outside Rapiscan’s control and which may cause actual results to differ materially from those described in or implied by any forward-looking statements. Undue reliance should not be placed on forward-looking statements, which are based on currently available information and speak only as of the date on which they are made. Rapiscan assumes no obligation to update any forward-looking statement made in this press release that becomes untrue because of subsequent events, new information, or otherwise, except to the extent it is required to do so in connection with its ongoing requirements under Federal securities laws. For a further discussion of factors that could cause Rapiscan’s future results to differ materially from any forward-looking statements, see the section entitled "Risk Factors" in the OSI Systems, Inc. most recently filed Annual Report on Form 10-K and other risks described therein and in documents subsequently filed by OSI Systems, Inc. from time to time with the U.S. Securities and Exchange Commission.

MEDIA CONTACT
Media Email

PRODUCT INFORMATION AND SALES
Global Office Phone Numbers
Sales Email