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20 Mar 2020

Coronavirus (COVID-19) Response

Company Update

We are witnessing an unprecedented situation with extreme events occurring daily as the world is engulfed by the COVID-19 pandemic, impacting 100’s of thousands of people and the fabric of our daily lives. The team here at Rapiscan Systems is abundantly aware of the gravity of the situation and extreme pressures faced by our customers. 

As the impact of COVID-19 continues to disrupt our operations, our priority is first and foremost the health and wellbeing of everyone involved with our products and services, including our staff, suppliers, distributors and customers.

Over the past couple of weeks, we have been adapting to the rapidly changing situation and rolling out preventive measures across our entire organization in-line with government guidelines, including travel restrictions and social distancing.  We have also been sourcing equipment to enable our employees to work remotely where possible and purchasing additional inventory to continue production and services for as long as we can. 

Our service department continues to provide technical support 24/7 by phone, remote access and site visits for repairs where possible.  Please note that onsite repair work is dependent on local government directives and we are prioritizing customers that perform important roles in fighting the effects of the COVID-19 pandemic.  Customers are likely to experience delays in their repair work and the re-scheduling of routine preventative maintenance.  Please excuse these delays as we do our part to support the most critical needs first.   If you have any questions or concerns regarding service, then please contact your Service Support team: 

EMAIL: support@rapiscansystems.com
RTT: RAPUK-ServiceRTTFaults@rapiscansystems.com     +44 (0) 8707 774 301
or via our website https://www.rapiscansystems.com/global_support/contact

At this time, all operator training has been postponed. Your local team will be contacting you with updates, but if you have any questions, please contact the Rapiscan Learning Academy for information:

EMEA: EMEALearningAcademy@rapiscansystems.com
US: LearningAcademy@rapiscansystems.com 
APAC: APACLearningAcademy@rapiscansystems.com

Rapiscan values client relations, a core element of our business ethics, so we are constantly reviewing how we can provide continued support during this time and will continue to monitor and assess the situation and provide updates as they happen.

We have been amazed at the resilience and adaptability of all our employees, distributors and customers during what is a very difficult and challenging time and we thank you for your continued support. 

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