Service Maintenance Support

Lease/Rental Option

Service Maintenance Support

Field Service Footprint

  • Rapiscan Field Service support footprint is based on our equipment footprint. Technicians are strategically located to ensure responsive onsite support for optimal system performance.

Warranty Coverage

  • Rapiscan product warranty terms and conditions are specific to region. To get the details on your products warranty specification, please contact Rapiscan Systems.

Out of Warranty Service Maintenance Plans

  • Rapiscan service maintenance contracts terms and conditions are specific to region. To get the details on your products warranty specification, please contact Rapiscan Systems.
    • Coverage Options
      • 24 x 7
      • 8 x 5


Customized Support Plans

  • Loyalty Programs
    • Multi-Units
    • Multi-Product Line
    • Regional Cluster Support

Extended Life Contracts

  • Units recertified to factory standards for redeployment.

Lease/Rental Option

  • Special event services
  • Short-term security needs and service support.

Radiation Surveys

  • Rapiscan certified technicians will execute radiation surveys to ensure your system adheres to regulatory compliance. Our field service team is radiation safety certified.

Rapiscan Product Technical Specialist

  • You have the option to add Rapiscan Product Technical Specialist support to receive immediate direct access to our product specialist team. The team focuses on product wide reliability and provides Level III support.

Additional Features Offered by Rapiscan Customer Excellence

  • Rapiscan Systems Customer Experience Team offers a variety of      additional product support services.

    • Radiation Safety & Regulatory Compliance

      • We can support you and your system to ensure that regulatory requirements are met.
        Rapiscan can provide support services on:
        • Radiation Meter Calibration
        • Prep your unit for a Compliance Audit
    • Product Reliability Engineering

      • Rapiscan Reliability Engineering team executes failure mode analysis by onsite assessment, service data and system log files. The objective of the team is to optimize product performance.
    • Global Logistics Support

      • Rapiscan global logistics and forward stocking location footprint can be extended to support your contract requirements. Rapiscan can partner with you to develop a life-cycle support infrastructure emphasizing part availability timeliness.
    • Consulting

      • Concept of Operations and through-put analysis to assisting you set-up your security infrastructure.
    • Account & Project Management

      • Rapiscan Project Management team can provide you dedicated support. The highly component team is versed in CONUS, OCONUS and War-Zone project execution and deployment.