Rapiscan Field Service support footprint is based on our equipment footprint. Technicians are strategically located to ensure responsive onsite support for optimal system performance.
Rapiscan product warranty terms and conditions are specific to region. To get the details on your products warranty specification, please contact Rapiscan Systems.
Out of Warranty Service Maintenance Plans
Rapiscan service maintenance contracts terms and conditions are specific to region. To get the details on your products warranty specification, please contact Rapiscan Systems.
24 x 7
8 x 5
Customized Support Plans
Regional Cluster Support
Extended Life Contracts
Units recertified to factory standards for redeployment.
Special event services
Short-term security needs and service support.
Rapiscan certified technicians will execute radiation surveys to ensure your system adheres to regulatory compliance. Our field service team is radiation safety certified.
Rapiscan Product Technical Specialist
You have the option to add Rapiscan Product Technical Specialist support to receive immediate direct access to our product specialist team. The team focuses on product wide reliability and provides Level III support.
Additional Features Offered by Rapiscan Customer Excellence
Rapiscan Systems Customer Experience Team offers a variety of additional product support services.
Radiation Safety & Regulatory Compliance
We can support you and your system to ensure that regulatory requirements are met. Rapiscan can provide support services on:
Radiation Meter Calibration
Prep your unit for a Compliance Audit
Product Reliability Engineering
Rapiscan Reliability Engineering team executes failure mode analysis by onsite assessment, service data and system log files. The objective of the team is to optimize product performance.
Global Logistics Support
Rapiscan global logistics and forward stocking location footprint can be extended to support your contract requirements. Rapiscan can partner with you to develop a life-cycle support infrastructure emphasizing part availability timeliness.
Concept of Operations and through-put analysis to assisting you set-up your security infrastructure.
Account & Project Management
Rapiscan Project Management team can provide you dedicated support. The highly component team is versed in CONUS, OCONUS and War-Zone project execution and deployment.