Does irradiation of food make the food radioactive?

No. Food products only come in contact with the radiations energy; it does not come into contact with an actual source of radiation or radioactive materials. The ionizing radiation produced by Rapiscan scanning machines is not strong enough to disintegrate…

Are irradiated foods still nutritious?

Yes. Irradiated foods are wholesome and nutritious. All known methods of food processing and storage at room temperature for even a few hours can lower the content of some nutrients such as vitamins. At low doses such as received by…

Does food irradiation change the food in any way?

All food preservation techniques cause chemical changes in food – that is how they work. The changes caused by food irradiation are similar to those caused by other preservation techniques such as cooking, canning, and pasteurization. There has been no…

Is it safe to eat food that has been through an x-ray scanner at an airport?

Yes it is. X-ray scanners at airports for baggage inspection operate at much lower energies and thus deliver far lower doses of radiation to the foods that may pass through the machine. The doses are orders of magnitude less than…

Does irradiated food taste differently than other foods?

There is no significant difference in the smell, taste or appearance of food that has been irradiated. This is due to the fact that very small levels of energy are absorbed by foods during irradiation. The effect is not even…

What is the lifetime for the X-Ray tube?

5-10 years

Do we need a Radiation Protection for x-ray operation?

No, only to operate

How often does x-ray machine need to be inspected?

It depends on the product line/LocalStateauthority; please contact our customer service call center for further details.

I have an old x-ray unit. How do I dispose of it properly?

Step 1. The generator, computer, monitor, cables and all printed circuit boards should be removed, leaving the metalwork and curtains. Step 2. The metalwork and the curtains both contain lead and should be collected by a registered waste management company…

What is required if an x-ray machine is moved from its current address to another location?

Please notify customerservicecallcenter@rapsicansystems.com so that we can dispatch a technician who would help you do the de-install and re-install.

The three basic faults that customers may be able to solve themselves on 6xx series machines

Yes, you can fix Power on/Conveyor fault/No Image issue as per the call flow.     600SeriesConveyorFaultFlowChart 600SeriesNoImageFlowChart 600SeriesPowerOnFaultFlowChart

Do we need a license to operate an x-ray machine?

No, you can also reach our technical support helpdesk to proceed with your troubleshooting.

The three basic faults that customers may be able to solve themselves on 5xx series machines

Yes, you can fix Power on/Conveyor fault/No Image issue as per the call flow.     500SeriesConveyorFaultFlowChart 500SeriesNoImageFlowChart 500SeriesPowerOnFaultFlowChart

What is the scan image quality of your parcel? (any vertical lines, horizontal lines, burry, etc…)

The scan image should be free from horizontal and vertical lines or bands, blurry, etc.

Does a scan image of your partial appear on the screen when scanning?

The scanned image of the parcel should appear on your monitor prior to it exiting the tunnel.

What needs to be done if we have vertical/horizontal lines on the scan image quality of your parcel?

Please submit a picture of the scan image quality to our customerservicecallcenter@rapsicansystems.com .

Does the conveyor belt move when you press the forward or reverse button on the control panel?

The conveyor belt should run once you have reached the System Ready Window and press either the Forward or Reverse keys.

Is there any video/background on the monitor?

Yes, there should be a RAPISCAN window or Rapiscan background.

Should there be any lights lit on the System Cabinet?

Yes, the green System Energize should be lit on the system cabinet.

Should the Monitor LED (light) be lit?

If the monitor light is not lit then press the Monitor Power ON button and release.

Should there be any lights lit on the operator control panel?

There should be green lights lit on the control panel.

How can we verify that all the Emergency Stops (E-STOP) are depressed?

They can press each and turn them clockwise to validate that they are not pressed.

Is the key switch on the ON position?

We need to turn the key switch clockwise.

Is there power coming out of the outlet?

We can validate it by plugging another device (lamp, cell phone charger, etc...) on this outlet and confirm that it powers on.

Is the system plugged into a power outlet?

We should reseat the power cord at both the customer outlet and system inlet.